What this error means
Browser opens to about:blank; 'Open Claude?' dialog appears immediately; There was an error connecting to [ServerName] is a Claude Code failure pattern reported for developers trying to fix claude desktop and claude.ai web interface failing to initiate oauth flow for custom mcp servers — browser stays on about:blank creating infinite reconnect loop, while claude code cli works fine. Based on the imported evidence, treat this as a tool-specific troubleshooting page rather than a generic API error.
Why this happens
GitHub Issue #11814 on anthropics/claude-code: Custom spec-compliant FastAPI MCP server with OAuth 2.1 (RFC 8414, RFC 9728, RFC 7636) returns correct discovery metadata but Claude Desktop/Web never send requests. about:blank loop vs Claude Code CLI --transport http working perfectly. Closed as duplicate of #5826. Categorized as AI Coding Tools per SKILL.md mapping for Claude Code OAuth/MCP auth errors.
Common causes
- GitHub Issue #11814 on anthropics/claude-code: Custom spec-compliant FastAPI MCP server with OAuth 2.1 (RFC 8414, RFC 9728, RFC 7636) returns correct discovery metadata but Claude Desktop/Web never send requests. about:blank loop vs Claude Code CLI --transport http working perfectly. Closed as duplicate of #5826. Categorized as AI Coding Tools per SKILL.md mapping for Claude Code OAuth/MCP auth errors.
Quick fixes
- Confirm the exact error signature matches
Browser opens to about:blank; 'Open Claude?' dialog appears immediately; There was an error connecting to [ServerName]. - Check the Claude Code account, local tool state, and provider configuration involved in the failing workflow.
- Verify the account session, API key, provider settings, and environment where the failing tool is running.
Platform/tool-specific checks
- Verify the command, editor, extension, or API client that produced the error.
- Compare local settings with CI, deployment, or editor-level settings when the error appears in only one environment.
- Avoid deleting credentials, local model data, or project settings until the failing scope is clear.
Step-by-step troubleshooting
- Capture the exact error message and the command, editor action, or request that triggered it.
- Check whether the failure is account/auth, quota/rate, model/provider, local runtime, or deployment configuration.
- Review the source evidence below and compare it with your environment.
- Apply one change at a time and rerun the smallest failing action.
- Keep the working fix documented for the team or deployment environment.
How to prevent it
- Keep provider/tool configuration documented.
- Record non-secret diagnostics such as tool version, provider name, model name, and command path.
- Add a lightweight check before CI or production workflows depend on the tool.