What this error means
Browser extension is not connected. Please ensure the Claude browser extension is installed and running is a Claude Code failure pattern reported for developers trying to fix chrome mcp extension returning empty browser list after idle period — misleading error message when extension is installed. Based on the imported evidence, treat this as a tool-specific troubleshooting page rather than a generic API error.
Why this happens
GitHub issue #61347 on anthropics/claude-code opened May 22, 2026 by jjongsta. MV3 service worker goes dormant after ~30s idle, causing claude-in-chrome extension to stop checking in to the bridge. CLI shows misleading auth/install error while extension IS installed, signed in, and paired. Has repro steps, labeled bug+has repro+area:mcp+area:chrome+area:browser-extension. Extension version 1.0.71/1.0.72, Claude Code CLI 2.1.148, Chrome 148. Strong signal — multiple enterprise testers confirming ($50 acceptance-test target mentioned). Not yet covered on dev-error-db.
Common causes
- GitHub issue #61347 on anthropics/claude-code opened May 22, 2026 by jjongsta. MV3 service worker goes dormant after ~30s idle, causing claude-in-chrome extension to stop checking in to the bridge. CLI shows misleading auth/install error while extension IS installed, signed in, and paired. Has repro steps, labeled bug+has repro+area:mcp+area:chrome+area:browser-extension. Extension version 1.0.71/1.0.72, Claude Code CLI 2.1.148, Chrome 148. Strong signal — multiple enterprise testers confirming ($50 acceptance-test target mentioned). Not yet covered on dev-error-db.
Quick fixes
- Confirm the exact error signature matches
Browser extension is not connected. Please ensure the Claude browser extension is installed and running. - Check the Claude Code account, local tool state, and provider configuration involved in the failing workflow.
- Compare the failing environment with a known working setup, then change one configuration value at a time.
Platform/tool-specific checks
- Verify the command, editor, extension, or API client that produced the error.
- Compare local settings with CI, deployment, or editor-level settings when the error appears in only one environment.
- Avoid deleting credentials, local model data, or project settings until the failing scope is clear.
Step-by-step troubleshooting
- Capture the exact error message and the command, editor action, or request that triggered it.
- Check whether the failure is account/auth, quota/rate, model/provider, local runtime, or deployment configuration.
- Review the source evidence below and compare it with your environment.
- Apply one change at a time and rerun the smallest failing action.
- Keep the working fix documented for the team or deployment environment.
How to prevent it
- Keep provider/tool configuration documented.
- Record non-secret diagnostics such as tool version, provider name, model name, and command path.
- Add a lightweight check before CI or production workflows depend on the tool.