What this error means
Error: EOF during ollama pull gpt-oss-safeguard:120b on aarch64 is a Ollama failure pattern reported for developers trying to fix ollama pull failing with eof error when downloading large models on arm64/aarch64 systems. Based on the imported evidence, treat this as a tool-specific troubleshooting page rather than a generic API error.
Why this happens
Reproduces on Ollama 0.23.2 and 0.23.3-rc1, including official Docker images. Issue is model-specific (120b variant), not registry/network. aarch64 enterprise hardware (DGX Spark) audience with high commercial intent.
Common causes
- On NVIDIA DGX Spark / GB10 (aarch64), pulling the 20GB gpt-oss-safeguard:120b model fails with Error: EOF. The smaller 20b sibling and unrelated models pull normally on the same host. Affects enterprise AI/ML engineers using DGX hardware with Ollama.
- Reproduces on Ollama 0.23.2 and 0.23.3-rc1, including official Docker images. Issue is model-specific (120b variant), not registry/network. aarch64 enterprise hardware (DGX Spark) audience with high commercial intent.
Quick fixes
- Confirm the exact error signature matches
Error: EOF during ollama pull gpt-oss-safeguard:120b on aarch64. - Check the Ollama account, local tool state, and provider configuration involved in the failing workflow.
- Verify the model name, local service connectivity, and network access before retrying the model pull.
Platform/tool-specific checks
- Verify the command, editor, extension, or API client that produced the error.
- Compare local settings with CI, deployment, or editor-level settings when the error appears in only one environment.
- Avoid deleting credentials, local model data, or project settings until the failing scope is clear.
Step-by-step troubleshooting
- Capture the exact error message and the command, editor action, or request that triggered it.
- Check whether the failure is account/auth, quota/rate, model/provider, local runtime, or deployment configuration.
- Review the source evidence below and compare it with your environment.
- Apply one change at a time and rerun the smallest failing action.
- Keep the working fix documented for the team or deployment environment.
How to prevent it
- Keep provider/tool configuration documented.
- Record non-secret diagnostics such as tool version, provider name, model name, and command path.
- Add a lightweight check before CI or production workflows depend on the tool.